Contact Management is a service we offer to existing customers, it includes very powerful features that help manage important business contacts. These features are made available through the Contact Manager - a user friendly tool online 24 hours per day.
The Contact Manager is available through a monthly subscription. The lowest available subscription costs just £7.50 per month but we recommend the Standard package at £10.00 per month for most users. For more information about the various levels of subscription please see 'Choosing a subscription type' towards the bottom of this page.
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You can use the tool to automatically follow up prospects from your website and/or advertising campaign, keep in touch with your team members, colleagues and customers. The Contact Manager can send messages by email and SMS text message.
You can also use the Contact Manager to manage your prospects, team members, colleagues and customers. You can make notes, record details of conversations, update contact information and much, much more. |
| Flash Demonstration |
| Watch a Demo of Contact Management |
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The Contact Manager includes a wide range of features for managing your contacts:
- New contacts automatically added from your Big Advertising website or advertising campaign instantly.
- Manually add new contacts in seconds.
- Make notes on contacts and record details of conversations for future reference.
- Full history of every email, click, SMS text message, note and communication recorded for every contact online in a clear simple list.
- Fully searchable contact list - never lose another lead again.
- Group your similar contacts together - e.g. 'Hot Leads', 'Serious', 'Casual'.
- Keep the details of your contacts up to date.
- Download a full list of your selected contacts quickly and simply.
- Print address labels for one or multiple contacts in seconds.
- Subscribe to our Advanced package at £20.00 per month to use the Contact Diary. A great way to schedule follow up calls, appointments and much more. We can send you email and SMS reminders about entries in your diary.
The Contact Manager includes a wide range of features to make communicating with your contacts quick, simple and professional:
- Each message personalised for each contact.
- Automatically send multiple scheduled email and SMS messages to any contact using an auto responder.
- Broadcast personalised professional emails and SMS messages to hundreds or thousands of contacts in minutes.
- Compose and store templates to use again and again when sending messages to any of your contacts.
- Immediately send email and SMS messages to individual contacts in one click.
- Send documents to your contacts and be notified when they're downloaded.
- We automatically record which contacts clicked on which links within the email messages you send.
- View every email or SMS message sent by the Contact Manager.
- Every message sent to your contact is recorded in a simple list.
- Use the content analyser to analyse your email messages - helping you avoid the spam and junk mail filters used by most email providers.
- Email "bounce backs" and undeliverable email is automatically handled by the Contact Manager.
- Your contacts can opt out and manage their contact preferences at any time.
All email messages sent out through the Contact Manager comply with all UK and International anti-spam and anti-junk mail regulations. You don't have to worry about being accused of sending spam or junk email.
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The Contact Manager has been built with our customers in mind. We believe that you shouldn't have to be an Internet expert to communicate professionally and efficiently with your business contacts.
The Contact Manager is user friendly and intuitive allowing you to communicate effectively and efficiently with all of your contacts using our simple tool. |
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The auto responder system included in the Contact Manager allows you to send hundreds of email and SMS messages out every day automatically. You can concentrate on running your business while the Contact Manager automatically sends personalised professional messages promoting your business.
The Contact Manager includes automated, personalised SMS messaging capability. This means you can automatically respond to the enquiries from your website or advertising campaign by SMS text message within minutes. Each text message we send appears to come from your mobile number allowing the contact to respond by text or call you direct.
Official data shows that Britons send over 1 billion text messages per week * and there are more mobile telephones in the UK than people! SMS text messaging is becoming an essential part of any marketing campaign.
* Source: Mobile Data Association Sept 2007
SMS text messages sent through the Contact Manager cost just £0.10 per message - the same price as a standard "pay as you go" mobile. We're currently offering 25 free SMS text messages with every new Contact Manager subscription.
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We offer many help tutorials and FAQ's to show how to use the various features of the tool. Once you've set up your subscription a member of the Big Advertising Team will be happy to show you how to use the Contact Manager or even set it up for you - free of charge.
You will be billed each month for your Contact Manager subscription. There are no contracts - we're confident that you'll find the Contact Manager a highly useful tool for running your business. However, you can cancel your subscription at any time and at no extra cost.
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Your Contact Manager will be online immediately after you've set up your subscription. It will already include many responses recently received through your Big Advertising website(s) and / or advertising campaign(s).
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| What is an auto responder? |
| An auto responder is a tool that can be used to automatically send follow up messages to your contacts over a specified period of time. The Contact Manager includes an auto responder feature. For example, if someone responded to your advertising your auto responder could be set up to automatically send an instant follow up email, then an SMS follow up an hour later. Followed by another email after 3 days and one more after a week. Your auto responder can be set up exactly as you like it and there are many advanced features available. |
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| What is a broadcast? |
| A broadcast is a feature of our Contact Manager. A broadcast can be used to send a message to multiple contacts at the same time. The message can be sent by
email or SMS text message. For example, you could send every one of your contacts an email or SMS about a new promotion or special offer. |
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| What is the most popular level of subscription for the Contact Manager? |
| The Standard subscription is the most widely used and includes most features of the Contact Manager. This subscription is recommended for most users. |
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| I have more than one Big Advertising campaign / website, do I need a Contact Manager subscription for each? |
| No, you can have as many websites and advertising campaigns as you like - you'll only ever need one Contact Manager subscription. |
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| Can people opt out of receiving messages from me? |
| Yes, a contact can opt out at any time by clicking a link printed at the bottom of each email we send on your behalf. The contact also has other options for changing their contact preferences. |
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| What happens if people accuse me of sending spam? |
| The Contact Manager has been built to be compliant with all national and international anti-spam laws and legislation. All contacts added to your Contact Manager must 'opt in' by completing a form or clicking a confirmation link an email before you can send them any messages through your Contact Manager. Contacts are given every opportunity to stop messages from you at anytime. However, if you are accused of sending spam and a complaint is made we will work with you closely to resolve the issue. |
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There are various levels of subscription available for the Contact Manager but we recommend the Standard subscription for most users, it costs £10.00 per month. You can upgrade or downgrade your Contact Manager subscription at any time. Please use the chart below to compare the various levels of subscription. All prices include VAT.
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Advanced Auto Responders |
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Content Analyser |
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Maximum number of contacts stored in Contact Manager |
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Send documents with messages (attachments) |
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Max. document size (MB) |
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Max. monthly document download limit (MB) |
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Make notes on contacts |
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Add contacts manually |
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Manage team members and colleagues |
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Manage customers |
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Contact Diary |
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Follow up limit per auto responder |
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Email limit per month |
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Price per month |
| Basic |  | | 1000 | | 1 | 10 |  | | | | | 5 | 2000 | £7.50 |
| Standard | | | 2500 | | 3 | 50 | | | | | | 10 | 5000 |  £10.00 |
| Advanced | | | 7500 | | 5 | 200 | | | | | | 20 | 15000 | £20.00 |
| Premier | | | 15000 | | 10 | 300 | | | | | | Unlimited | 30000 | £35.00 |
| Ultimate | | | 25000 | | 20 | 500 | | | | | | Unlimited | Unlimited | £50.00 |
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| The Contact Manager is only available to existing customers. To become a customer please contact us. If you're already a customer please log in - click here. |
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